Medicly Terms and Conditions

Effective Date: 10 May 2025

These Terms and Conditions ("Terms") govern your use of telehealth services provided by Medicly Pty Ltd (ABN: 29 685 873 563) ("Medicly", "we", "us", or "our"). By accessing or using our services at medicly.com.au, you agree to be bound by these Terms. If you disagree with any part, please do not use our website or services.

1. Definitions

Medicly: Medicly Pty Ltd
User/You: Any individual accessing Medicly’s services
Doctor: An AHPRA-registered health professional
Services: Telehealth consultations, prescriptions, certificates, referrals

2. Services Provided

Telehealth consultations with Australian doctors
Prescription & repeat prescription issuance
Medical certificates & referrals
Administrative support

Medicly is not a substitute for emergency medical services. Call 000 in case of emergency.

3. Eligibility and Registration

Users must be 18 years or older or under a guardian’s supervision. Accurate and complete registration information is required.

4. Booking and Consultations

All bookings are made via our website
Consultations are assigned to the next available doctor
Wait times are estimates and may vary
Prescriptions are subject to clinical judgment. No refunds apply if a prescription is not issued

5–19. Full Terms

Due to space, the complete Terms cover: User responsibilities, privacy, payments, refunds, prescription policy, communication, intellectual property, limitation of liability, termination, indemnity, complaints, third-party links, governing law, updates, and the full agreement. Please read the complete Terms on our full policy page or contact us directly.

Contact

Medicly Pty Ltd

Email: support@medicly.com.au

Website: medicly.com.au